Note: This is a general approach and each carrier and service company handle things differently. 

Key Takeaways:

• Prompt inspection and documentation at the time of delivery are critical to successfully processing a damage claim.

• Vehicle damage is uncommon, especially when working with professional, fully insured transport companies that follow national safety standards.

• You’re protected under Australian Consumer Law, which entitles you to remedies if the transporter fails to exercise due care.

Arranging interstate car transport is a convenient way to move your vehicle across the country whether you’re relocating, buying or selling a car online, or sending one to a family member. But as with any type of freight, unexpected incidents can happen. So, what do you do if your car is damaged during transport? At National Car Movers, we prioritise the safety and security of every vehicle in our care. In the unlikely event that damage does occur, here’s what the process looks like, your rights as a customer, and how Australian standards apply.

4 min read

Note: This is a general approach and each carrier and service company handle things differently. 

When it comes to towing a caravan interstate or across Western Australia, it’s important to know the rules. Most caravans fit within standard limits and don’t need a special permit. But once your rig exceeds certain dimensions, you’ll need an Oversize/Overmass (OSOM) permit from NHVR or Main Roads WA.

When booking car transport across Australia, it’s easy to assume the process is the same everywhere. But each state and territory has its own road rules and logistical quirks, which can impact how and where your vehicle is picked up, delivered, or handled.

Whether you’re relocating, selling a car interstate, or buying one at auction, understanding these state-specific differences can help you avoid delays, unexpected fees, or compliance issues.

Note: This is a general approach and each carrier and service company handle things differently. 

Whether you’re relocating for work, buying a car interstate, or sending a vehicle to family, transporting a car from Perth to Melbourne doesn’t need to be complicated. At National Car Movers, we make the process smooth, affordable, and stress-free by comparing over 30 of Australia’s top-rated vehicle transport companies.

From flexible delivery options to real-time tracking and custom quotes, we ensure your vehicle gets from A to B safely and at the best possible price.