3 min read

Note: This is a general approach and each carrier and service company handle things differently. 

Key Takeaways

• Delays are uncommon but can occur due to weather, road closures, logistics or mechanical issues.
• Communication is key, stay in touch with your transport provider and ask for clear updates.
• Tracking tools and flexible delivery options can help speed up the process and reduce stress.
• Document any disruptions if a delay impacts you financially or logistically.
• Working with a trusted provider like National Car Movers ensures support, transparency, and professionalism.

Delays in car transport can be frustrating, especially when you’re relying on a vehicle arriving on time for a move, work relocation, or a sale. While the vast majority of deliveries through National Car Movers are completed on schedule, delays can still occur due to factors outside of anyone’s control. Knowing how to respond calmly and effectively can make the process smoother and less stressful.

Common Reasons for Car Transport Delays

Understanding why a delay may happen helps set realistic expectations. Typical reasons include:

• Severe weather events such as flooding, bushfires, or storms that impact road conditions and routes.
• Mechanical issues with transport trucks or trailers.
• Heavy traffic or road closures during peak periods or due to construction.
• Permit or compliance delays, especially when transporting oversized or modified vehicles.
• Unforeseen logistical challenges, such as breakdowns or changes in delivery schedules due to other customer bookings.
  

While these events are often beyond the transporter’s control, reputable companies will work to resolve them efficiently.

1. Stay in Contact with Your Transport Provider

The first and most important step is to stay in communication. If you’re using National Car Movers, your dedicated support contact will notify you of any significant delays as soon as they’re aware. If you haven’t received an update but suspect a delay, feel free to call 1300 396 099 for real-time information.

Ask for:

• A revised estimated delivery date.
  
• The reason for the delay.
  
• What steps are being taken to resolve the issue.
  

2. Track Your Vehicle If Available

If your provider offers GPS tracking or regular SMS/email updates, take advantage of these tools to monitor your vehicle’s journey in real time. Knowing exactly where your car is can reduce anxiety and allow you to plan around updated ETAs more effectively. Real-time tracking also helps identify whether the vehicle is genuinely delayed or just experiencing minor setbacks. If live tracking isn’t available, you can always request manual updates through customer support. 

At National Car Movers, we strive to keep our customers informed every step of the way through scheduled updates and responsive service. It’s also a good idea to double-check that your contact details, like email and mobile number, are correct so you don’t miss any important notifications. Staying informed gives you the confidence that your vehicle is safe and on the move, even if it’s running slightly behind schedule.

3. Document Any Inconvenience or Impact

If a transport delay causes inconvenience or financial impact, such as rental car extensions, missed appointments, or delivery disruptions, it’s crucial to document everything clearly. Start by creating a timeline of events including the original booking confirmation, expected delivery date, and when you were first notified of the delay. Keep receipts or invoices for any costs you’ve incurred as a direct result. 

This documentation may become useful if you need to lodge a formal complaint or request compensation, especially if your transport agreement includes guarantees. National Car Movers aims to resolve issues before they escalate, but having a detailed record ensures you’re protected. Take screenshots of communications and ask your provider to acknowledge any updated agreements or changes in writing. A clear and organised paper trail ensures accountability on both sides and supports a smoother claims process if compensation is required.

4. Remain Flexible and Proactive

Delays, while frustrating are often resolved within 24–48 hours. If your timeline is especially tight, ask whether:

• A depot-to-depot drop-off could speed up delivery.
  
• Another vehicle or route can be allocated.
  
• Additional updates can be provided at regular intervals.
  

In most cases, staying flexible and working with your provider ensures the fastest resolution.

5. Prepare for Delivery Once Rescheduled

Once you’ve received a revised delivery estimate, reconfirm all the delivery details to prevent further issues. This includes double-checking the drop-off location, contact person, and access instructions. If your delivery location has any specific requirements, such as gated entry codes, security checkpoints, or limited parking, make sure your provider is aware.It’s also helpful to have someone available at the time of delivery to inspect the vehicle and sign the handover paperwork. 

If you’re unable to be there, designate an authorised receiver and notify the transport company in writing. Reconfirming everything reduces the risk of additional delays or miscommunications at the final stage. 

Delayed Doesn’t Mean Disorganised

While delays are rare, they can happen. The key is to stay calm, informed, and proactive. Working with a reliable provider like National Car Movers ensures you’re supported throughout the journey, with transparent communication, contingency options, and responsive support.

Need help or an update on your delivery? Call 1300 396 099 or request a support callback from our transport team today.

3 min read

Note: This is a general approach and each carrier and service company handle things differently. 

Key Takeaways

• Choose a licensed, insured transport provider with proven experience in trailer moves.
• Look beyond just pricing service quality, flexibility, and support matter just as much.
• Ask questions upfront about insurance, scheduling, and pickup/drop-off options.
• Use reputable platforms like National Car Movers to compare services and secure quotes easily.

Finding a reliable trailer transport company can make all the difference between a seamless, stress-free move and a costly, frustrating experience. Whether you’re transporting a box trailer, caravan, boat trailer, or horse float across state lines or over long distances, choosing the right service provider is essential. The best trailer transport companies in Australia combine professional handling, transparent pricing, and real-time customer support to give you peace of mind every step of the way. From interstate logistics to oversized loads, this guide will walk you through what to look for when selecting a trailer transporter that fits your unique needs.

1. Ensure Licensing and Insurance

The first non-negotiable when selecting a trailer transport provider is verifying their legitimacy. Any reputable Australian company should hold the necessary commercial licences to operate across state lines. In addition, they must be covered by valid insurance such as carrier liability or transit insurance, which protects your trailer in the event of damage during transit. Before confirming your booking, ask for a Certificate of Currency to ensure the insurance is both active and appropriate for the type of trailer you’re moving. This simple step provides peace of mind and protects you from potential out-of-pocket costs.

2. Evaluate Transport Services Offered

Not all trailer transport companies provide the same level of service. Begin by considering the type of trailer you’re moving, whether it’s a caravan, boat trailer, or something more specialised  and how far it needs to travel. Then, confirm what services the company offers. Do they provide door-to-door or depot-to-depot transport? Can they accommodate open or enclosed trailer shipping, depending on your weather protection needs? If your trailer exceeds standard size limits, check whether they can handle oversized loads and secure an Oversize/Overmass (OSOM) permit if needed. For more detail, you can also explore our guide to moving a trailer interstate.

3. Research the Company’s Reputation

Customer reviews and company history are powerful indicators of service quality. Before committing, check independent review platforms like Google or ProductReview to see how past clients rated their experience. Browse the company’s website for case studies or testimonials, which may give insight into how they handle trailer-specific jobs. Membership in industry associations can also be a plus, as these bodies typically require compliance with safety and service standards. Ultimately, a proven track record in trailer transport is a strong sign you’re choosing a reliable provider.

4. Compare Quotes (But Not Just the Price)

While it’s tempting to go with the cheapest quote, value goes far beyond price. A transparent quote should clearly outline what’s included, such as insurance, fuel charges, and any surcharges, along with pickup and delivery timeframes. Ask how flexible they are in handling date changes or unexpected events, and understand their cancellation and claims policies in advance. Be cautious of vague or incomplete quotes, especially if they haven’t asked for your trailer’s full dimensions. To avoid surprises, start with our instant trailer transport quote tool.

5. Ask About Tracking, Communication & Support

Good communication can make or break your transport experience. Before booking, ask if the company provides real-time GPS tracking or regular status updates so you’re never left in the dark. Check whether you’ll have a dedicated contact person to handle any questions or changes throughout the process. Reliable companies will also offer accessible support channels in case anything goes wrong mid-transit. With long-distance moves in particular, having responsive support can significantly reduce stress and help avoid delays or miscommunication.

Ready to Move Your Trailer?

From heavy-duty equipment and caravans to custom trailers and horse floats, National Car Movers works with a network of experienced, fully insured carriers to deliver safe, efficient transport solutions Australia-wide. Whether you’re relocating interstate, delivering to a customer, or simply need help managing logistics, we take the hassle out of trailer transport with transparent pricing and responsive support every step of the way. No hidden costs. No surprises. Just reliable service you can count on.

Get a fast, no-obligation quote now or call 1300 396 099 to speak with our friendly Australian-based transport team today.

4 min read

Note: This is a general approach and each carrier and service company handle things differently. 

Key Takeaways

• Clean and inspect your boat thoroughly before transport, including photographs of existing conditions.
• Remove loose items and ensure fluid levels meet transport safety guidelines.
• Provide accurate dimensions and ensure the trailer (if used) is roadworthy and compliant.
• Choose a transporter that’s licensed, insured, and experienced in boat logistics.

Transporting a boat, whether across the city or interstate, requires more than simply handing over the keys. With Australia’s vast distances, variable terrain, and strict safety regulations, it’s essential to prepare your vessel properly to avoid damage, delays, or extra charges. This guide will walk you through the key steps to get your boat transport-ready, ensuring a smooth and stress-free experience from pickup to delivery.

1. Clean and Inspect the Boat Thoroughly

Start by giving your boat a comprehensive clean, both inside and out. A clean hull makes it easier to identify any existing scratches, chips, or dents that may be present before transport.

Take detailed photographs of the boat from all angles, focusing on any pre-existing damage. This will be useful for reference in the unlikely event you need to lodge a damage claim. It’s also wise to note the condition in writing and share it with your transporter for transparency.

2. Remove All Personal Belongings

Boat transport companies typically don’t cover personal items left onboard. Remove fishing gear, electronic devices, life jackets, kitchen items, and anything not securely fixed. These items can shift during transport and cause damage to the boat or themselves.

Also, detach loose fittings and accessories like:

• Antennas
• Biminis or canvas covers
• Propellers
• Depth sounders
• Trolling motors

If certain fixtures must remain onboard, make sure they’re well secured.

3. Drain Fluids and Secure Fuel

Australian boat transport guidelines recommend that boats be transported with minimal fuel in the tank, usually no more than a quarter full. This reduces the risk of leaks or fire hazards during transit. Be sure to empty water tanks and ballast tanks, drain waste water and toilet systems (if applicable), and check for any fluid leaks and repair them before the move. Proper fluid management reduces overall transport weight and helps meet safety compliance requirements.

4. Secure the Windshield and Hatch Covers

Windshields, windows, and hatch covers must be tightly secured to protect them from wind pressure, vibration, and flying debris during road transport. If your vessel includes a removable windshield or canopy, it’s advisable to remove and package it separately to prevent cracking or warping during transit. 

For fixed features, use marine-grade tape or protective wrapping to cushion and secure them. Doing so reduces the risk of weather damage and ensures a smooth journey even on open trailers.

5. Prepare the Trailer (If Applicable)

If your boat is being transported on its own trailer, the trailer must be roadworthy and legally compliant. This includes:

• Tyres with adequate tread and correct inflation
• Working brake lights and indicators
• Secure winch and tie-down points
• Correct trailer registration and size compliance for road use

National Car Movers recommends getting your trailer serviced or checked by a qualified mechanic before the scheduled pickup to avoid unnecessary delays.

6. Check Dimensions and Oversize Requirements

Measure your boat’s:

• Height (on trailer or cradle)
• Width (beam)
• Length (including outboard motors, swim platforms, etc.)

If the dimensions exceed standard size regulations (usually over 2.5 m wide or 4.3 m high), your transporter may need to obtain an Oversize/Overmass (OSOM) permit through the National Heavy Vehicle Regulator (NHVR).

Providing accurate dimensions up front helps avoid compliance issues and ensures the correct transport equipment is used.

7. Communicate Clearly with Your Transport Provider

Effective communication is key to a hassle-free boat transport experience. Share the full details of your vessel, including type, size, and trailer status (if applicable), and confirm your exact pickup and drop-off addresses. It’s also helpful to inform your transporter about any site-specific access issues, such as tight driveways or remote delivery points. 

Provide accurate contact information and, if you won’t be available, nominate a responsible receiver who can assist at either end of the journey. The more transparent you are from the start, the smoother the handover and delivery process will be.

Ready to Transport Your Boat?

At National Car Movers, we specialise in safe, reliable boat transport Australia-wide. Whether you’re moving a small tinny, a caravan-style trailer boat, or a large yacht hull on a cradle, we match you with licensed, insured transporters who understand what it takes to move your vessel safely. Get an instant boat transport quote or call 1300 396 099 to speak with our Australian-based logistics team.

3 min read

Note: This is a general approach and each carrier and service company handle things differently. 

Key Takeaways

• Open and enclosed carriers offer different levels of protection and pricing.
• Door-to-door is more convenient, while depot-to-depot is more economical.
• Specialty services are available for non-running or modified vehicles.

Transporting a vehicle across state lines in Australia doesn’t need to be complicated. Whether you’re relocating, selling, or purchasing a vehicle interstate, knowing your shipping options can make the process smoother and more efficient. At National Car Movers, we simplify interstate transport by offering flexible vehicle shipping methods tailored to your schedule, vehicle type, and budget.

Note: This is a general approach and each carrier and service company handle things differently. 

Key Takeaways

• Driving offers flexibility but comes with costs like fuel, accommodation, and vehicle wear and tear.
• Car transport services save time and reduce risk, with professional handling and insured delivery.
• Shipping is often more cost-effective, especially for long distances or multi-vehicle moves.

Whether you’re relocating interstate, selling a car, or heading off for an extended stay in another state, one big question often arises: should you drive your vehicle yourself or book a car shipping service? While both options can get your car from A to B, they differ significantly in cost, convenience, wear and tear, and safety. Here’s a comprehensive comparison to help you decide what’s best for your situation.