What to Do if Your Car Transport Is Delayed

3 min read
Note: This is a general approach and each carrier and service company handle things differently.
Key Takeaways
- Delays are uncommon but can occur due to weather, road closures, logistics or mechanical issues.
- Communication is key, stay in touch with your transport provider and ask for clear updates.
- Tracking tools and flexible delivery options can help speed up the process and reduce stress.
- Document any disruptions if a delay impacts you financially or logistically.
- Working with a trusted provider like National Car Movers ensures support, transparency, and professionalism.
Delays in car transport can be frustrating, especially when you’re relying on a vehicle arriving on time for a move, work relocation, or a sale. While the vast majority of deliveries through National Car Movers are completed on schedule, delays can still occur due to factors outside of anyone’s control. Knowing how to respond calmly and effectively can make the process smoother and less stressful.
Common Reasons for Car Transport Delays
Understanding why a delay may happen helps set realistic expectations. Typical reasons include:
- Severe weather events such as flooding, bushfires, or storms that impact road conditions and routes.
- Mechanical issues with transport trucks or trailers.
- Heavy traffic or road closures during peak periods or due to construction.
- Permit or compliance delays, especially when transporting oversized or modified vehicles.
- Unforeseen logistical challenges, such as breakdowns or changes in delivery schedules due to other customer bookings.
While these events are often beyond the transporter’s control, reputable companies will work to resolve them efficiently.
1. Stay in Contact with Your Transport Provider
The first and most important step is to stay in communication. If you’re using National Car Movers, your dedicated support contact will notify you of any significant delays as soon as they’re aware. If you haven’t received an update but suspect a delay, feel free to call 1300 396 099 for real-time information.
Ask for:
- A revised estimated delivery date.
- The reason for the delay.
- What steps are being taken to resolve the issue.
2. Track Your Vehicle If Available
If your provider offers GPS tracking or regular SMS/email updates, take advantage of these tools to monitor your vehicle’s journey in real time. Knowing exactly where your car is can reduce anxiety and allow you to plan around updated ETAs more effectively. Real-time tracking also helps identify whether the vehicle is genuinely delayed or just experiencing minor setbacks. If live tracking isn’t available, you can always request manual updates through customer support.
At National Car Movers, we strive to keep our customers informed every step of the way through scheduled updates and responsive service. It’s also a good idea to double-check that your contact details, like email and mobile number, are correct so you don’t miss any important notifications. Staying informed gives you the confidence that your vehicle is safe and on the move, even if it’s running slightly behind schedule.
3. Document Any Inconvenience or Impact
If a transport delay causes inconvenience or financial impact, such as rental car extensions, missed appointments, or delivery disruptions, it’s crucial to document everything clearly. Start by creating a timeline of events including the original booking confirmation, expected delivery date, and when you were first notified of the delay. Keep receipts or invoices for any costs you’ve incurred as a direct result.
This documentation may become useful if you need to lodge a formal complaint or request compensation, especially if your transport agreement includes guarantees. National Car Movers aims to resolve issues before they escalate, but having a detailed record ensures you’re protected. Take screenshots of communications and ask your provider to acknowledge any updated agreements or changes in writing. A clear and organised paper trail ensures accountability on both sides and supports a smoother claims process if compensation is required.
4. Remain Flexible and Proactive
Delays, while frustrating are often resolved within 24–48 hours. If your timeline is especially tight, ask whether:
- A depot-to-depot drop-off could speed up delivery.
- Another vehicle or route can be allocated.
- Additional updates can be provided at regular intervals.
In most cases, staying flexible and working with your provider ensures the fastest resolution.
5. Prepare for Delivery Once Rescheduled
Once you’ve received a revised delivery estimate, reconfirm all the delivery details to prevent further issues. This includes double-checking the drop-off location, contact person, and access instructions. If your delivery location has any specific requirements, such as gated entry codes, security checkpoints, or limited parking, make sure your provider is aware.It’s also helpful to have someone available at the time of delivery to inspect the vehicle and sign the handover paperwork.
If you’re unable to be there, designate an authorised receiver and notify the transport company in writing. Reconfirming everything reduces the risk of additional delays or miscommunications at the final stage.
Delayed Doesn’t Mean Disorganised
While delays are rare, they can happen. The key is to stay calm, informed, and proactive. Working with a reliable provider like National Car Movers ensures you’re supported throughout the journey, with transparent communication, contingency options, and responsive support.
Need help or an update on your delivery? Call 1300 396 099 or request a support callback from our transport team today.